Privacy Policy Summary

We attach great importance to the security of your personal information. We will strictly comply with laws and regulations to provide you with safer and more reliable services. The following summary can help you more intuitively and concisely overview the content of the product privacy policy.

Please note that reading this summary does not mean that you have read the full text of the Privacy Policy. If you would like to learn more about our detailed Privacy Policy, please refer to the complete Privacy Policy.

1. Information We Collect

Business Scenario: User Login and Registration
Personal Information Fields: Your mobile phone number, email, and verification code.
Purpose of Collection: To help you complete account registration and login on this platform. If not provided, you may not be able to use our services normally.

Business Scenario: Real-Name Verification
Personal Information Fields: (1) Individual users: real name and type and number of identity document; (2) Enterprise/organization users: enterprise/organization name, unified social credit code, legal representative name, legal representative ID number, bank of deposit, and bank account number.
Purpose of Collection: To verify your true identity in accordance with the requirements of relevant laws and regulations.

Business Scenario: Balance Recharge
Personal Information Fields: Your order information (including resource package type, order serial number, order time, and payment amount) and your payment status with third parties (Alipay, WeChat Pay).
Purpose of Collection: To complete transactions and provide reconciliation services.

Business Scenario: Improving and Optimizing Services and Ensuring Account Security
Personal Information Fields: (1) Device information: device ID, IP address, mobile phone number, operation data, crash data, device and physical and network environment information of the device, resolution, time zone and language information; (2) Log information: IP address, resolution, time zone and language and other device information, network access method and type information, interface operation and service request records, crash data, and related performance data information.
Purpose of Collection: To understand product compatibility, ensure the security of the operating environment, identify abnormal account status, analyze product usage, investigate crash causes, improve products, and ensure account and system security.

Business Scenario: Invoice Issuance
Personal Information Fields: Invoice amount, fee item name, title name and tax number, email, and mobile phone number.
Purpose of Collection: To provide you with invoice issuance services.

Business Scenario: Ticket Feedback
Personal Information Fields: Feedback receiving email, problem description and related attachments, user consultation records, trouble reporting records, and troubleshooting process for user failures (such as communication or call records).
Purpose of Collection: To respond to your help requests in a timely manner, resolve your issues, and improve services.

Business Scenario: Business Cooperation (Extended Function)
Personal Information Fields: Your name, contact phone number, enterprise or organization name, email, and specific needs.
Purpose of Collection: To contact you and establish business cooperation.

For details of the personal information we collect, please refer to the complete Privacy Policy.

2. How We Protect Your Personal Information

We provide corresponding security guarantees for your information to prevent loss, improper use, unauthorized access, or disclosure, including:

1. We use encryption technology, anonymization processing, and other security protection measures that meet industry standards to protect your personal information.
2. We establish specialized management systems, processes, and organizations to ensure the security of your information, and adopt strict data use and access systems.
3. We will take reasonable and feasible measures to avoid collecting irrelevant personal information.
4. We have formulated emergency response plans, and will immediately activate emergency response plans in the event of user information security incidents, striving to prevent the impact and consequences of such security incidents from expanding.

3. Third-Party Data Processing Involved in Our Services

Please note that most of the products/services we provide cannot be completed independently, so we may share or entrust some of your personal information to our authorized partners and other third parties. Currently, except with your explicit consent or authorization again, such sharing or entrusted processing mainly involves: operator authentication service providers (for one-click login), real-name verification service providers (such as Alipay, eSign), payment service providers (such as WeChat Pay), data analysis and security service providers, etc.

We will sign strict information protection and confidentiality agreements with them, requiring them to comply with the agreements and take relevant security measures to process personal information. For the use of personal sensitive data, we require third parties to adopt data desensitization and encryption technology.

For the third-party software development kits ("SDKs") we use and the personal information shared with third parties, please click Third-Party Information Sharing List and Third-Party SDK Directory to view.

4. How You Can Manage Your Personal Information

You have the right to manage your personal information, including querying, correcting, supplementing, and deleting your personal information, changing the scope of your authorization or withdrawing authorization, copying and transferring your personal information, and canceling your account. You can perform the above operations through the function settings provided on our platform. If you cannot manage through the above methods, you can contact us through the contact information provided below, and we will provide feedback within 15 working days.

5. How to Contact Us

If you have any questions, opinions, or suggestions regarding this Privacy Policy or matters related to your personal information, please contact us by sending an email to contact@siliconflow.cn.

Under normal circumstances, we will respond within fifteen working days after receiving your feedback. If you are not satisfied with our response, especially if our personal information processing behavior damages your legitimate rights and interests, you can also file complaints or reports with regulatory authorities such as cyberspace administration, telecommunications, public security, and industry and commerce.

You can also contact us at the following address:
Beijing Silicon Flow Technology Co., Ltd.: 23rd Floor, Tower D, Building 8, No. 1 Courtyard, Zhongguancun East Road, Haidian District, Beijing